Terms of service

General terms and contact information

 

This contract is concluded between the company "Jūrmalas Studija" SIA, Reg. No. LV40003882260, Legal address: Skolas iela 38/84, Jūrmala, LV-2016, (hereinafter referred to as the Seller) and the Buyer making a purchase in the www.theamalijaandersone.com online store (hereinafter referred to as theamalijaandersone.com). The distance contract applies to all orders placed on theamalijaandersone.com

 

1.1. When placing an order, the Buyer confirms that he is familiar with the terms contained in this Agreement and agrees to them. The buyer undertakes to familiarize himself with the terms of the Agreement every time he makes a purchase.

1.2. The seller reserves the right to unilaterally amend and supplement the terms of the Agreement at any time. These Terms were last updated on January 12, 2024.

1.3. When placing an order, the Seller needs the Buyer's consent to process personal data, their processing is explained in the "Privacy Policy" section.

1.4. In addition to goods and services, it is possible to purchase reproductions of paintings, which are made to individual order.

1.5. The provisions of this agreement are applicable to any transactions to be carried out in the System.

1.6. Contact information:

Office/Warehouse address: Jūrkalnes iela 1, Riga, LV-1046, Latvia

Website: www.theamalijaandersone.com

Office phone number: +37127894884

E-mail: latviancrafts@latviancrafts.lv

 

2. Ordering goods

 

2.1. Orders are placed through the website theamalijaandersone.com to purchase goods, the Buyer makes a purchase without registration.

2.2. The seller collects and sends out the buyer's orders during his working hours, which are indicated in the "Contacts" section of LatvianCrafts.lv. The Seller sends a confirmation of order acceptance to the Buyer by e-mail. If the Buyer does not receive a confirmation e-mail, then the order has not been accepted.

2.3. The buyer must provide true information about himself when placing an order. If the Buyer's data is incomplete at the time of the order or there is reason to believe that the data is fictitious, the Seller reserves the right not to accept the order for execution.

2.4. The reservation of the product is 5 working days from the moment of the order, the order is canceled if the order is not paid within 5 working days.

2.5. The buyer has the right to cancel his order until the moment of delivery of the goods, by notifying the Seller by specifying the order number.

2.6. The Seller is not responsible for the consequences if, due to the characteristics of the screen of the Buyer's computer or other device, the image of the goods in the online store differs from the appearance of the goods in nature.

 

3. Product prices and discount system

 

3.1. Product prices on theamalijaandersone.com are indicated in euro currency.

3.2. All theamalijaandersone.com product prices are inclusive of value added tax (VAT). Books and magazines with 12% VAT, other goods – 21% VAT. The price of the product is as it is indicated at the time of placing the order until the obligations are fully fulfilled.

3.3. The product delivery fee is not included in the specified product price.

3.4. The buyer has the right to use discount codes and gift cards.

 

4. Payment procedure

 

4.1. When placing an order, the buyer can choose the method of payment for the order - payment by card using the Stripe payment system.

5. Receipt and delivery of goods

5.1. The goods are handed over to the Buyer only after full payment of the order.

5.2. When ordering goods, the Buyer can choose one of the methods of receiving and delivering the goods: Omniva packages or courier delivery.

5.4. It is the responsibility of the buyer to follow the correctness of the contact information when placing the order in order to avoid delays and misunderstandings when delivering the goods. The Seller and the Courier are not responsible for delays and misunderstandings in the delivery of the goods, which occurred in the event of data inaccuracies when placing the order.

5.5. If delivery to the Buyer is not possible due to the Buyer's fault, and the Buyer has not notified in time about the impossibility of accepting the product, the Buyer shall bear the cost of re-delivery of the product.

5.6. The buyer undertakes to accept the goods himself by presenting a valid identity document. If the Buyer does not accept the goods himself, even though the goods have been delivered to the address indicated by the Buyer, the Seller has the right to hand over the goods to another person located at the indicated address, and the Buyer will not have the right to make any claims to the Seller about the delivery of the goods to the wrong person.

5.9. After receiving the goods, the Buyer checks the compliance of the delivered Goods with the ordered Goods and the ordered quantity. If the Buyer finds that the shipment does not have the appropriate amount of goods or that goods that do not match the order were delivered, the Buyer must inform the Seller immediately, no later than on the day of receipt of the Goods, otherwise it is considered that the goods corresponding to the order were delivered, in the quantity corresponding to the order. The Seller will contact the Buyer to arrange compensation for the missing goods.

6. Warranty and right of withdrawal

 

6.1. Before starting to use the purchased product, the Buyer must read the instructions for use of the product (if any). The product must be used in accordance with its manufacturer's instructions, in accordance with the characteristics of the product and the intended purposes of use.

6.2. The goods offered by theamalijaandersone.com are guaranteed in accordance with the warranty service conditions set by the product manufacturer, but not less than 2 years.

6.3. If the Buyer has purchased a product with a defect, it is mandatory to contact the Seller to agree on the exchange of the product.

6.4. It is the buyer's responsibility to keep and not damage the original packaging of the ordered item.

6.5. According to the Law on the Protection of Consumer Rights of the Republic of Latvia, the Buyer can use the right of refusal and unilaterally withdraw from the distance contract within 14 calendar days and return the purchased product to the Seller, except for cases where the product is made to individual order.

6.6. The right of refusal does not apply to clause 1.4 of this contract. for the goods and services specified in paragraph (MK 255 paragraph 22 - cases in which the consumer cannot use the right of refusal provided by law).

6.6. The seller undertakes to refund the direct costs of the goods within 14 days from the day of receiving the "notice of refusal", including the costs of returning the goods (Postal, Omniva, etc. services). The Seller has the right to withhold the refund to the Buyer until the product or its shipping documents are received.

6.7. The consumer is responsible for the decrease in the value of the product if the product is used for a purpose other than to determine the nature, properties and operation of the product. The buyer has the right to check the characteristics of the product to the extent that it would be possible to do so in a regular store.

7. Final provisions

7.1. All disputes between the Seller and the Buyer are resolved through negotiations, if this is not possible - in accordance with the procedure established by law.

7.2. In case of non-compliance with the buyer's rights, it is possible to turn to the Consumer Rights and Protection Center (www.ptac.gov.lv)